Update:
For those of you still finding this blog post, possibly for the reasons it describes, AT&T has discontinued the Xpress Mail service, as of sometime in December 2010. I don’t know the reasons for this, but in my opinion, not getting my work email on my phone is the best thing that has happened to my phone since I first found out I could get work emails on my phone.
Original Content…
For a while I have been using AT&T’s Xpress Mail to get email, calendar, and contact access from my work PC to my AT&T Tilt phone. But this past week, I kept getting a “Cannot Find Server” error on my Xpress Mail desktop client.
I searched the forums over on AT&T’s website and lots of people were having the same problem, and have been since July or so. However, no one was able to figure out a solution for it, nor could they get help from AT&T with it, who apparently didn’t even know there was a problem.
Well, I gave the thread a week to see if anyone had any more information, but there was none. So I decided to see if reinstalling the desktop client would do anything to help…
IT DID!
If you’re having this problem, go download and reinstall the desktop app by logging in here. Once you do that, just re-login to your desktop client again, then go to your phone and re-register it to your desktop client, and you should be good to go.
I tried to register on the forums to post this message, but I couldn’t get my email address verified because the link they sent me always comes back as invalid.
Frankly, I’ve never been impressed with AT&T’s support or their help on anything, and I’ve always found the solution for them – either while on the phone with the tech support person, or before I even call them about it. Their phone/data service is acceptable, but their user support eats ballsack.
